Troubleshooting(FAQ)

Launch application

• The app does not start by "error code:900000","error code:200000"
• The app does not start by "error code:210006"
• The app does not start by "error code:200003"
• The app suddenly crash while in use/The app is running slow

Tanimachi (Premium Member)

• How to cancel the membership of Tanimachi Free Trial
• How to subscribe/unsubscribe the Tanimachi Membership.
• When is the renewal date of my Tanimachi Membership subscription?
• I subscribe Tanimachi but the app doesn't recognize me as Tanimachi
• Though I canceled Tanimachi, there is still claim for payment.
• How to continue / cancel your tanimachi membership after changing models from "iOS device"

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Gohiiki (Favorites)

• I reinstalled the app and now there is something wrong with my "Gohiiki"

Torikumi Movie / Information

• I don’t want to know the results before watching the video
• I can not receive push notifications
• I use two or more Android devices, and I cannot receive push notifications in some devices.
• Is bout Results Announcement updated real time?

Others

• How to change the display language / アプリ内表示言語の切替方法
• I forgot my Google Account